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 Why do I get an 'undefined' error when I try to generate links?

Solution

There's two causes to this:

- Your session expired
- You're using a browser that is not completely compatible with our service (Internet Explorer)

Our first advice would be to switch to Google Chrome or Mozilla Firefox. We test all our coding on those two browsers and can confirm them both to be working.

If you get the 'undefined' error and you're using either of those two browsers, then please do the following:

- Log out of your RPNet Premium account
- Log back in and try to generate a link

Logging out and then back in resolves the session issue which is the most probable cause of this.

If your problem still persists, please open a support ticket and we'll help you resolve the issue.
 
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Article details

Article ID: 8

Category: Technical Help

Date added: 2010-05-06 08:20:23

Views : 1590

Rating (Votes): Article rated 5.0/5.0 (2)