Quick Help

Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

 Category: Sales/Billing

Articles in this Category

I paid for my account, but I can't login. Why?
Under the majority of circumstances, your account will be setup/renewed within 5 minutes of payment. However, under certain conditions, Paymentwall (our payment processor) may put a hold on the pay...
Article rated 3.0/5.0
What is your refund policy?
If you're not satisfied with our service for any reason (although that's a very rare case with our service) you are eligible to claim a refund within 14 days of service registration. We believe 14 ...
Article rated 3.9/5.0
Is the payment one time or recurring?
All payments made to RPNet Premium are one-time payments. We use Paypal Express Checkout, so you don't have to worry about automated repeat billings.
Article rated 4.2/5.0
Can I renew my account?
Yes. Once your account is set up, you can renew your account from within your UserCP area. Renewals are automatic and instant. Should your account not be renewed within 2 hours of payment, please o...
Article rated 3.2/5.0
Can I resell your accounts?
Yes, please contact us by opening a ticket.
Article rated 4.0/5.0
Trial Accounts
We offer a 3-day limited trial account to all new users who wish to try our service. The trial needs to be activated on your account by the helpdesk. If you wish to try the service, please get in tou...
Article rated 2.6/5.0